98 CMS IT Services Jobs

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry.

Roles and Responsibility

• Provide technical support and troubleshoot tools-related issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Develop and implement process improvements to enhance tool performance.
• Conduct regular maintenance and updates of tools and equipment.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on tool usage and best practices.

• Strong understanding of tools and technologies used in the BPO/Call Centre industry.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong communication and interpersonal skills.
• Experience with troubleshooting and resolving complex technical issues.
• Familiarity with industry-standard protocols and procedures.
• Experience on Summit & solarwinds
• Exp 5 yrs
• Tech / B.E/ Technical Grads.