B2C Sales Representative

{"company":" Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones.

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator, . We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate.

","role":"

About the role

Community Phone is on a mission to be the friendliest phone company in America. We provide reliable, no-fuss phone service to seniors, families, and customers across the U.S. without internet, contracts, or the runaround from traditional providers. Our B2C team is the front line of that mission.

As a B2C Sales Representative, you ll be speaking directly with customers who are actively seeking a better phone solution. These are inbound calls no cold calling. You ll walk customers through their options, answer questions with patience and clarity, and close the sale with confidence. We re looking for people who care deeply about the customer experience and know how to close with empathy and professionalism.

You will...

• Handle inbound sales calls from prospective residential customers
• Understand customer needs and guide them to the best solution
• Clearly explain product features, pricing, and setup process
• Submit and manage your number porting requests, including tracking your port tickets to ensure timely and accurate transfers
• Manage follow-ups and customer touchpoints as needed
• Stay up to date on product knowledge and industry trends to better serve customers
• Hit weekly sales goals with consistency.
• Be a trusted, human voice in a world of frustrating telecom.

You are...

• Patient, empathetic, and easy to talk to
• Organized, focused, and goal-oriented
• Comfortable working remotely and independently
• Excited to be part of a fast-growing team with a mission
• Experience in phone-based or customer-facing sales is a plus, but not required

Compensation

• $10,200/year base salary (paid bi-weekly)
• $850/month bonus when you hit quota
• Uncapped commission top performers regularly exceed targets and take home more
• High performers also have the opportunity to grow their base pay over time
• This is a full-time, performance-driven role with clear goals and strong support

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products.

We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

"},"