Procurement Operations Manager

In this role you will...

Perform Procurement System Administration: Provision new user access and assign roles, creates and maintains approval workflows, creates and maintains custom workflows, creates and maintains external workflows related to service delivery partner system utilization.

Manages procurement support tickets.

Manages assignment of ServiceNow ticket distribution among the Strategic Sourcing/Procurement team and Contract Administrator team.

Manages and supports procurement system quality control of all the purchase requisition including review of category, accounting, prepaid designation, and amortization schedule.

Under minimal supervision, this position manages and administers the integrity, quality, and efficiency of the P2P system including global processes, and systems.

Oversees the production and processing of all Procurement operation tasks including but not limited to Requisition and Purchase Order processing, customer support and training, and supplier strategy and management.

Ensures that the deliverables of the procurement operations department are accurate, timely, and meet established quality and quantity customer service levels.

Implements and communicates P2P policies and procedures to department and/or regional personnel. This includes communicating updates and procedural information on functional changes to ensure departments and/or divisions comply with established corporate policies and procedures.

Managing user access and permissions within the procurement system.

Maintaining system data integrity by monitoring for errors and performing data cleansing.

Implementing system updates and upgrades, ensuring seamless transition.

Configuring system settings to align with company procurement strategies.

Monitoring procurement workflows within the system, identifying bottlenecks and areas for improvement.

Troubleshooting system issues and providing timely resolution to user queries.

Analyzing procurement data to identify trends and cost-saving opportunities.

Reporting on key procurement metrics like spend analysis, supplier performance, and compliance.

Monitors and ensures compliance with the organization s policies and procedures related to the production, processing, and delivery of the procurement processing functions.

Ensures the integrity of the procurement system. Leads the training of personnel on the current system, as we'll as, on any upgrade related changes to maximize the accuracy and efficiency of the procurement operation activities. Initiate, improve, and create efficiencies in systems and procedures

Leads a cross-functional team consisting of procurement operations, technology support, finance, and Strategic Sourcing / procurement to launch various onboarding projects. This includes analyzing transactions and product volume with company s supplier base, defining success metrics and reporting needs for monitoring supplier performance and conducting quarterly reviews of e-commerce relationships.

Supports and educates internal customers on the correct use of the delivered functionality within procurement systems through the development and facilitation of training materials and resources.

Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Liaise with and support various internal teams including Business Operations, Information Technology, Legal, Talent, Services, Finance, as we'll as EMEA, APJ and LATAM

Help analyze and develop procurement, corporate card and payables business and project plans including costs, milestones/schedules and staffing requirements.

Maintain great relationships with business partners and P2P peers

Foster an environment of high-quality work, team collaboration and continuous improvement

Performs monthly and quarterly internal process, IT, and SOX control reporting related to Procurement system user access roles, approval workflows, and system configuration

Coordinates relationship management for third party suppliers providing diversity reporting and denied party screening

Monitors and actions P2P Support mailbox, primary platform for Procurement system end users to request help and support with system issues

Ensuring adherence to company procurement policies and regulations within the system.

Monitoring for potential compliance risks and implementing corrective actions.

Collaborates with internal Finance team to provide standard and ad hoc reporting related to Procurement system transactions

The Manager will also assist in providing strategic goals and direction based on the vision provided by Strategic Sourcing/ Procurement leadership

Other P2P related duties, as required.

you've got what it takes if you have

Bachelor s degree in business, or directly applicable experience

8-10 years of directly related experience in procurement, accounts payable, or procurement

Knowledge of Oracle I-Procurement preferred. But experience in other P2P platforms will suffice.

Strong understanding of procurement processes and best practices.

Expertise in procurement system administration, including configuration and data management.

Proficiency in data analysis and reporting tools.

Excellent problem-solving and troubleshooting abilities.

Strong communication skills to effectively interact with users and stakeholders.

Ability to train and provide support to users on system functionalities.

Experience with ERP systems and procurement modules is preferred.

Exceptional task organization and follow-up skills

High attention to detail and accuracy

Comfortable working with staff at all levels in the organization

Ability to foster an environment of teamwork and collaboration

Exceptional knowledge of core business/finance process, best practices and internal controls

Strong analytical and project management skills

Organizational transformation experience

Effective written and verbal communication skills