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140 Cradlepoint Jobs
Solution Architect-BMC Helix
Cradlepoint
posted 3 days ago
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Flexible timing
Key skills for the job
Job Description
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Job Summary
We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes.
- Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management.
- Design and implement workflow customizations, filters, escalations, and business rules.
- Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP)
- Provide performance tuning, upgrade support, and migrations.
- Develop custom modules and smart applications using BMC Innovation Studio
- Build and maintain REST/SOAP API integrations with external systems such as Active Directory etc.
Required Skills & Qualifications:
- 8+ years of experience in BMC Remedy / Helix ITSM administration
- Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT
- Proven track record of designing and customizing ITSM workflows and module-level enhancements
- Strong understanding of CMDB architecture, Discovery integration, and service modelling
- Experience in enterprise integration using REST, SOAP, and middleware connectors
- Proficiency in designing dashboards using BMC Smart Reporting and other BI tools
- Strong problem-solving and RCA skills in high-availability production environments
- Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC)
Nice-to-Have Skills:
- Exposure to BMC Helix Innovation Suite Smart Apps development
- Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups)
- Scripting experience (Python, JavaScript, Shell) for automation and integration tasks
- Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle)
- Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT
- Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git)
- Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage
Preferred Certification:
- BMC Certified Professional: Helix ITSM
- BMC Certified Developer: Helix Innovation Suite
- BMC Certified CMDB Specialist
- ITIL v4 Foundation or Managing Professional
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 767833
Employment Type: Full Time, Permanent
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based on 16 employees
Flexible timing
Monday to Friday
No travel
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