7 Crego Jobs

• Help us in ensuring our clients derive maximum value from our platform
• This role involves understanding customer workflows, recommending tailored solutions, assisting in product adoption, and managing integrations
• salary: 6-8Lequity:!1,

Skills:

• SaaS
• Product
• APIs
• Client Services

Responsibilities:

• #Client Onboarding & Training - Understand client business processes and assist in configuring the platform to meet their needs
• Facilitate product training sessions for clients (on-site or virtual) to ensure smooth adoption
• Conduct internal training sessions to share knowledge across teams

Requirement

• #Analysis & Coordination - Collaborate with clients to gather and document business requirements
• Work with internal product and tech teams to recommend and implement feature enhancements
• Product Adoption & SupportEnsure clients effectively use the platform by aligning it with their workflows
• Provide support to address client issues, ensuring timely resolution and follow-up
• #Integration & Testing - Assist in API integration processes with client CRMs, ensuring smooth data flow
• Participate in User Acceptance Testing (UAT) to validate platform updates
• #Continuous Improvement - Provide feedback to internal teams for product enhancements based on client interactions
• Stay updated on industry trends to contribute to product

Qualifications:

• A Bachelors degree in Technology, or a related field
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Interest in fintech, product consulting, and client success
• Willingness to learn and adapt in a fast-paced environment

Preferred:

• Basic understanding of business processes or workflow systems
• Familiarity with API integrations and tools like Jira (training will be provided)
• Exposure to SaaS platforms or Agile methodologies (not mandatory)