Customer Success Manager

Role - Customer Success Manager

Experience - 3 - 8 Years

Location - Pune, Baner

Job Description :

• Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
• Advise product development on recurring issues.
• Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
• Handling Customer Plan renewal, Plan pitching, etc.
• Handling customer escalation, smooth transitions between customers and the organisation.

Job Specifications:

• Minimum 3 years of experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
• Good communication Skills.
• Ability to Analyse Data- Have an eye for surveys and customer research.
• Need to be organised, to be able to organise thoughts and implement actions.
• Proactive Problem Solver
• Cheerful, Optimistic go-getter.
• Self-starter and a good team player.
• Eager to learn and execute the new processes for us.
• Communication should be excellent
• Ready to work in shifts.

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the healthcare domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & flexible culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM, which is used for Pathology Labs & Hospitals.

Our Product -

1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - https://creliohealth.com/

We are voted as #14 rank in G2 s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in . CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics