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49 CrowdStrike Jobs
Sr. Technical Support Engineer - NGSIEM
CrowdStrike
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.
The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.
The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.
Location: Bangalore (Hybrid)
What you'll Do:
- Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.
- Demonstrate ownership of customer s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
- Communicate effectively with internal and external stakeholders. Work with Product experts to fix bugs or enhance product features.
- Manage time effectively to meet or exceed operational goals.
- Learn cutting edge technologies and gain product knowledge.
- Create/Share Knowledge articles and contribute to mentoring/training efforts.
- May be scheduled to work on shifts/Weekends/holidays as per the business requirement.
What you'll Need:
- Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field
- 5-10 years experience in Product Technical Support role supporting Global enterprise customers
- Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences.
- Outstanding oral and written communication skills.
- Commitment to continuous learning and staying updated with new product features.
- Customer focus, Analytical thinking and Logical troubleshooting aptitude.
- Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
- Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
- Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments
Required Technical Skills (SIEM/SOAR):
- Strong understanding of SIEM technology - Log ingestion, Log Parsing, correlation rules, query optimization, etc
- Experience with API integration, REST APIs and troubleshooting.
- Third Party tool integrations, API troubleshooting, custom connector support.
- SOAR Playbook deployment, workflows and integrations.
- Knowledge of Database Query language (eg. SQL) and Regex
- Understanding of JSON/YAML
- Performance Tuning and Optimization
- Proficiency in at least one scripting language (Python, PowerShell, Shell)
- Any SIEM/Security Certifications would be a plus.
Bonus Points:
- Knowledge of MITRE ATT&CK framework
- Experience with Version control systems (Git)
- Experience with cloud platforms and deployments (AWS, AZURE, GCP)
- Expertise in container administration & orchestration
- Knowledge of common security tools and technologies
- Understanding of security best practices and compliance requirements
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental we'llness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified across the globe
Employment Type: Full Time, Permanent
Read full job description
What people at CrowdStrike are saying
Rating based on 1 Technical Support Engineer
review
Anonymous · IT & Information Security
Likes
Product, Company Growth
Dislikes
Indian Team Leadership
Technical Support Engineer salary at CrowdStrike
reported by
10
employees
with 8-10
years exp.
₹23
L/yr - ₹32.5
L/yr
409%
more
than the average Technical Support Engineer Salary in India
View more details
What CrowdStrike employees are saying about work life
based on 93 employees
Flexible timing
Monday to Friday
No travel
Day Shift
CrowdStrike Benefits
Submitted by Company
Competitive employee stock purchase plan Health & wellness programs Comprehensive health benefits Professional development Parental & fertility assistance
Submitted by Employees
View more benefits 
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