KYC Client Support

Job Title: KYC Control & Support Associate

Location: Mumbai, India

Role Description

Institutional Cash Management / Trade Finance for Financial Institutions

Our global suite of cash management services offers a wide range of solutions to meet clients specific requirements thereby providing them with the time and means to concentrate on their core business. Furthermore, our market leading products and services enable our clients to reduce transaction costs, consolidate operations and expand revenue opportunities. Our award-winning client service centres are in all the relevant financial centres worldwide, providing clients with access to an unrivalled global network.

The Client KYC Officer supports the Institutional Cash Management/Trade Finance team covering financial institution clients within the respective team. The position works directly with the Accountable Client Owner (ACO) responsible for the client relationships with our correspondent banking/trade finance clients to complete client KYC adoptions and reviews, ensuring strict adherence to Deutsche Banks KYC / Anti Money Laundering (AML) Compliance requirements. Further, the role also fulfils important support functions in the non-financial risk management of client relationships, such as analysis of clients’ transaction flow. Today’s regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role key to the first line of defence role of the business.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Actively coordinate and drive any Audit & Control requirements related to all KYC related aspects.
• Provide end to end support and updates as required by the ICM/TFFI Mgmt on any audit related and administrative record keeping and reporting.
• Actively Assist & Support KYC Officers on any/all admin & IT related issues, bottlenecks, coordination, feedback & reporting.
• Ensure effective and proactive tracking of IT issues and drive them to resolution through active follow up with IT Business Resolution Teams and IT Support Teams.
• Liaise, track and assist on all administrative requirements as requested or handed over my the ICM/TFFI Sr Leadership.
• Gather inputs from the KYCO population and other relevant teams to build assessments on any ongoing or anticipated issues or bottlenecks in the KYC process.

Your skills and experience

• A total of 5-6 years of experience in MIS/Audit reporting and/or coordination related to KYC domain is desired.
• Strong reporting, presentation, assessment skills and fluency in written and spoken English required.
• Excellent communication skills and the ability to build and maintain relationships with colleagues and clients at all levels of seniority
• Accuracy, diligence, and the ability to deliver high quality results/reports within tight deadlines combined with strong analytical skills and ability to work under pressure.
• Demonstrable project/ process management experience required.
• Ability to work with/in teams to derive appropriate results as required by the Team Lead.