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Deutsche Bank

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3.9

based on 3.9k Reviews

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1,148 Deutsche Bank Jobs

Client Service Analyst

DEUTSCHE BANK AG

 · 

3.9

 based on 3.9k Reviews

5-8 years

Mumbai

Client Service Analyst

Deutsche Bank

posted 3 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Investment Banking Accounting Sales Fund Accounting Client Servicing

+ 11 more

Job Description


 

: 

Job TitleClient Service Analyst

LocationMumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks.

What well offer you

  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Accident and Term life Insurance


  • Your key responsibilities
  • Provides support to clients on all day-to-day, service-related queries applying the highest standards for Fund accounting and custody related transactions.
  • Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
  • Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
  • Coordinates and aligns closely with offshore Implementation Team.
  • Provides technical support for electronic banking platforms and self-service apps.
  • Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
  • Escalates issues with respective L2 / L3 support teams if needed.
  • Work closely with onshore teams on E2E procedures and processes.
  • Prepares and provides MIS reports, internally / externally.
  • Contributes to Continuous Improvement activities leading to operational efficiencies


    • Your skills and experience
  • Have a minimum of 5 to 8 years client services experience in the Securities Services business covering Fund Services and preferably Custody also.
  • Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.
  • Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.
  • Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.
  • Be pro-active and able to resolve and respond to clients queries and issues within the agreed SLA.
  • Diligent to ensure quick escalations on key client issues requiring senior management attention.
  • Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
  • Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
  • Required excellent team member who can work in virtual global teams and a matrix organization.
  • Proficient in MS-Office applications, especially excel.
  • Dynamic thinking and highly adaptable to constantly changing environment.
  • Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.
  • Able to work under pressure and meet deadlines.
  • Eye for detail and willingness to STP / change the process wherever required.


    • How well support you



  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Deutsche Bank are saying

    3.6
    Rating based on 6 Client Service Analyst reviews

    Likes

    Good salary you can expect here.

    • Company culture - Good
    Dislikes

    very late working hours. No growth prospects.

    • Promotions - Bad
      • +1 more
    Read 6 Client Service Analyst reviews

    Client Service Analyst salary at Deutsche Bank

    reported by 49 employees with 3-9 years exp.
    ₹5.4 L/yr - ₹11.2 L/yr
    57% more than the average Client Service Analyst Salary in India
    View more details

    What Deutsche Bank employees are saying about work life

    based on 3.9k employees
    66%
    86%
    74%
    89%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Deutsche Bank Benefits

    Free Transport
    Cafeteria
    Health Insurance
    Work From Home
    Job Training
    Soft Skill Training +6 more
    View more benefits

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