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Deutsche Bank

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3.8

based on 3.9k Reviews

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583 Deutsche Bank Jobs

Client Service Analyst

DEUTSCHE BANK AG

 · 

3.8

 based on 3.9k Reviews

6-8 years

Mumbai

Client Service Analyst

Deutsche Bank

posted 2 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Mechanical Engineering Computer Operating Finance Salesforce Accounting Tally

+ 13 more

Job Description


 

: 

Job TitleClient Service Analyst

LocationMumbai, India

Role Description


  • Positive Impact. Its what drives us. More than a claim, this describes the way we do business.
  • Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
  • Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
  • This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this.
  • Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose.
  • At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
  • At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
  • Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.


    • What we'll offer you

    As part of our flexible scheme, here are just some of the benefits that youll enjoy
  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above


    • Your key responsibilities
  • Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
  • Working knowledge on KYC/ Client Onboarding processes/ requirements.
  • Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
  • Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
  • To work on Adhoc projects required due to various reasons Structure changes, Market requirements, efficiency projects etc.
  • Coordinates and aligns closely with onshore Implementation Team.
  • Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
  • Work closely with onshore teams on E2E procedures and processes.
  • Prepares and provides MIS reports, internally / externally.
  • Contributes to Continuous Improvement activities leading to operational efficiencies.


    • Your skills and experience
  • Have a minimum of 3 to 5 years client services experience in the Securities Services business covering Custody & Clearing.
  • Possess excellent communication skills, inter-personal skills and be a strong team player
  • Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
  • Be pro-active and able to resolve and respond to clients requests and issues within the agreed turnaround times.
  • Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
  • Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
  • Be well-versed with MS-Office applications.Project Management experience will be an added advantage.


    • How we'll support you
  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs



    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Deutsche Bank are saying

    3.6
    Rating based on 6 Client Service Analyst reviews

    Likes

    Good salary you can expect here.

    • Company culture - Good
    Dislikes

    very late working hours. No growth prospects.

    • Promotions - Bad
      • +1 more
    Read 6 Client Service Analyst reviews

    Client Service Analyst salary at Deutsche Bank

    reported by 46 employees with 3-9 years exp.
    ₹3.7 L/yr - ₹12.8 L/yr
    61% more than the average Client Service Analyst Salary in India
    View more details

    What Deutsche Bank employees are saying about work life

    based on 3.9k employees
    66%
    86%
    74%
    89%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Deutsche Bank Benefits

    Free Transport
    Cafeteria
    Health Insurance
    Work From Home
    Job Training
    Soft Skill Training +6 more
    View more benefits

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    More about working at Deutsche Bank
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