Operations Expert, AVP

Role Description

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes:

• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation.
• Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business.
• Supporting bank strategy, proactively identifying and managing areas of risk.
• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions.
• Communicating changes to operational requirements and their impact on relevant processes and controls.

Your key responsibilities

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes:

• For the delivery of high standards of client service, at the same time ensuring that all internal (eg Risk) and external (eg Compliance) standards requirements are met in full, utilizing a combination of onshore and offshore resource managed as a single global CLM team.
• Ensure appropriate escalation policies exist and are followed. Work collectively with offshore management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity panning, adherence to and improvement in performance and quality standards and appropriate career development.
• Chair regular meetings with the business and compliance to facilitate good communications and resolve KYC remediation issues within the organization for the varying business areas which are supported by CLM.
• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation.
• utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business.
• Supporting bank strategy, proactively identifying and managing areas of risk
• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
• Communicating changes to operational requirements and their impact on relevant processes and controls

Your skills and experience

• 9 to 13 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc
• Understanding of Control, Compliance, Investigation/chasing functions in banks
• Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID)
• Ability to interpret regulatory guidelines and assessing risk scores and entity types
• Ability to interpreting alerts
• Ability to identifying trends and inconsistencies
• Understanding of end to end KYC process