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5920 Diverse Lynx Jobs

Desktop Support Engineer

1-3 years

Gurgaon / Gurugram

1 vacancy

Desktop Support Engineer

Diverse Lynx

posted 3+ weeks ago

Job Role Insights

Fixed timing

Job Description

1. Primary focus on day-to-day ticket operations for NDC LAB related IT support
2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems
3. IT Ticket queue management and follow process
4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done according to the established Client standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements
5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 Client support if required.
6. A Team player willing to support other IT Team members on a need basis.
7. Standardizing service delivery through creation of knowledgebase and standard operating procedures.
8. Partner with cross functional service teams to provide support for critical issues
9. Debug & provide solution to SW & LAB customers need.
10. Power shell or Python scripting will be added skills

Employment Type: Full Time, Permanent

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What people at Diverse Lynx are saying

Desktop Support Engineer salary at Diverse Lynx

reported by 7 employees with 1-3 years exp.
₹2.1 L/yr - ₹3.2 L/yr
At par with the average Desktop Support Engineer Salary in India
View more details

What Diverse Lynx employees are saying about work life

based on 339 employees
67%
92%
76%
77%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Diverse Lynx Benefits

Submitted by Company
Cafeteria
Health Insurance
Free Food
Job Training
Free Transport
Submitted by Employees
Free Transport
Work From Home
Cafeteria
Health Insurance
Job Training
Free Food +6 more
View more benefits

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