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Service Desk Management Professional
Diverse Lynx
posted 2 weeks ago
Job Role Insights
Fixed timing
Job Description
Diverse Lynx is looking for Service Desk Management Professional to join our dynamic team and embark on a rewarding career journey
- Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person
- Troubleshoot technical issues and resolve them in a timely manner
- Log and track customer requests and incidents in a service management system
- Escalate complex or unresolved incidents to higher-level IT support staffUpdate knowledge base and create documentation for common issues and solutions
- Ensure customer satisfaction by providing excellent customer service
- Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones
Employment Type: Full Time, Permanent
Read full job description
What people at Diverse Lynx are saying
What Diverse Lynx employees are saying about work life
based on 339 employees
Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
Submitted by Company
Cafeteria 
Health Insurance Free Food Job Training Free Transport
Submitted by Employees
View more benefits 
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