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EUC Support Engineer
Diverse Lynx
posted 6 days ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Summary:
The Junior End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools. 10 years Exp
Key Responsibilities:
- Service Delivery
- Oversee day-to-day operations of EUC support across global/regional offices.
- Ensure timely resolution of incidents, service requests, and escalations.
- Manage software and hardware lifecycles, including procurement, deployment, and decommissioning.
- Technology & Tools Management
- Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.).
- Maintain and evolve compliance tools platforms and endpoint security measures.
- Standardize EUC environments to reduce complexity and improve user experience.
- Stakeholder Management
- Act as the point of contact for senior stakeholders regarding EUC support.
- Regularly review service feedback and identify opportunities for improvement.
- Manage vendor relationships and service contracts related to EUC tools and services.
- Manage client escalations and have regular connect with the client.
- Daily, Weekly, Monthly and Quarterly review with client.
Preferred Certifications (Optional):
- ITIL v4 Foundation / Intermediate
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Employment Type: Full Time, Permanent
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What people at Diverse Lynx are saying
What Diverse Lynx employees are saying about work life
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Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
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Cafeteria 
Health Insurance Free Food Job Training Free Transport
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