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L1 Support Engineer
Diverse Lynx
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Help resolve software and technical questions for the customer efficiently and effectively
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution.
- Resolving the issues through Phone, chat and email communication channels.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Run monitoring reports for usage, performance, and/or availability.
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Employment Type: Full Time, Permanent
Read full job description
What people at Diverse Lynx are saying
L1 Support Engineer salary at Diverse Lynx
reported by
2
employees
with 3-11
years exp.
₹6.6
L/yr - ₹8.4
L/yr
136%
more
than the average L1 Support Engineer Salary in India
View more details
What Diverse Lynx employees are saying about work life
based on 337 employees
Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
Submitted by Company
Cafeteria 
Health Insurance Free Food Job Training Free Transport
Submitted by Employees
View more benefits 
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