Prepare for Your Druva Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
12 Druva Jobs
Account Manager - SMB
Druva
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About Druva:
Druva is trusted by thousands of enterprises, including 60 of Fortune 500, to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, Twitter and Facebook.
About Role:
We are on the hunt for a passionate and hungry SMB Account Manager. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and expansion through cross-sells upsells. The team you ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management and interpersonal skills.
What You Will Be Doing
- You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
- You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
- You will negotiate and execute renewal contracts that align to customer goals
- You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Develop playbook for renewal engagement maximizing revenue retention
- Build an account plan with the respective cross-collaboration teams (Renewals, Customer Success, etc.) to identify areas to expand the account with upsells, cross-sells and multi-product adoption.
- Break into new lines of business groups within the defined accounts.
- Map Druva solutions to the customer s unique business and technical requirements to ensure strategic long-term value
- Leverage technology alliance partners like AWS and other VAR s like CDW/SHI etc. to build the account plan and navigate the account.
- Create/Manage a sales funnel of opportunities from start-to-finish and track in Salesforce.com
- Arranging and helping to conduct initial product demonstrations and presentations
- Ongoing account management to ensure customer satisfaction and to drive additional cross-sell/up-sell opportunities
What You Should Have
- 3+ years of Technical Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
- Solid understanding of Enterprise SaaS applications and collaboration technology
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- Bachelor degree required
Desired Skills And Experience
- Data Backup/Data Protection/ Storage or SaaS sales experience
- Customer Success/Service background
- Formal training in a recognized sales methodology
- Prior experience using Salesforce
- On any given day, you ll be doing one or all of these things:
- Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team.
- Work reactively on cancellation requests.
- Closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce.
- Propose and build processes that will aid in the automation of renewal workflow
- Act as liaison between Finance, Sales, and Customers.
- Assisting the Billing team with collections.
Employment Type: Full Time, Permanent
Read full job description
What people at Druva are saying
Accounts Manager salary at Druva
reported by
6
employees
with 4-5
years exp.
₹14.7
L/yr - ₹30
L/yr
148%
more
than the average Accounts Manager Salary in India
View more details
What Druva employees are saying about work life
based on 96 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Druva Benefits
Submitted by Company
Well-being Family-Oriented Financial Gain Rest and Re-Energize
Submitted by Employees
View more benefits 
Compare Druva with
Tekwissen
Compare
Softenger
Compare
XcelServ Solutions
Compare
Capital Numbers Infotech
Compare
Damco Solutions
Compare
Foray Software
Compare
Webskitters
Compare
Nelito System
Compare
smartData Enterprises
Compare
Alchemy Techsol India
Compare
Orcapod Consulting Services
Compare
In Time Tec Visionsoft
Compare
C-Edge Technologies
Compare
Black Knight
Compare
MAQ Software
Compare
ESDS Software Solutions
Compare
DesignTech Systems
Compare
SISL Infotech
Compare
MindGate Solutions
Compare
Espire Infolabs
Compare
Similar Jobs for you
Druva Pune Office Location
Pune, Maharashtra Office
Muttha Chambers II, Level VI, Senepati Bapat Marg, Senepati Bapat Marg, Pune, Maharashtra 411046, IN
Pune, Maharashtra
Account Manager - SMB
3-8 Yrs
Pune
Salesforce, Medical Billing, Automation Testing +6 more
Manager, Cloud Operations
7-12 Yrs
Pune
Software Configuration Management, Cloud Computing, SaaS Sales +4 more
Assistant Manager - Sales Engineering
4-9 Yrs
Pune
Cloud Computing, Talent Acquisition, Operations +7 more
Account Executive Enterprise Sales
7-12 Yrs
Mumbai, New Delhi
Salesforce, Operations, SaaS Sales +4 more
Staff Technical Support Engineer
10-13 Yrs
Pune
Computer Networking, Customer Support, Linux Administration +6 more
Staff Software Development Engineer in Test
3-5 Yrs
₹ 18 - 24.45L/yr (AmbitionBox estimate)
Pune
Python, SQL, Oracle +6 more
Renewals Account Manager
3-8 Yrs
Pune
Salesforce, Medical Billing, Automation Testing +5 more
Enterprise Account Executive Sales
7-12 Yrs
Mumbai, New Delhi, Bangalore / Bengaluru
Salesforce, Operations, SaaS Sales +4 more
Service Desk Specialist
4-9 Yrs
Pune
Salesforce, Cloud Computing, Customer Support +6 more
Senior Staff Software Engineer (Foundation)
5-7 Yrs
Pune
Data Analytics, Python, Operations +6 more
Share an Interview