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Engaged Employer

eClerx

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3.2

based on 5.5k Reviews

Video summary

1,736 eClerx Jobs

Associate Process Manager

eClerx Services Ltd.

3.2

based on 5.5k Reviews

3-5 years

Chennai

Associate Process Manager

eClerx

posted 1 week ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Quality Control Trade KYC AML Change Management

+ 9 more

Job Description

Travel (Domestic or International) 10"15% (client meetings, workshops, or internal coordination)

As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement.

You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support.

We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem.

Key Responsibility:

Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production Quality Reviews Surge Support Any Other Delivery Support for Existing & New Programs

Up to 30% involvement in consulting area that include Perform RCAs Error Analysis Client Interaction Stakeholders' Alignment Training support Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative

Detailed Responsibility:

A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation

Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh

Act as "checker" or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission

Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality

Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies

Liaising with different stakeholders to manage work pipeline effectively

Willingness to contribute across multiple functional areas"production, advisory, process improvement, and innovation"as business needs evolve

Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects.

Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives

Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities

Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction

Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge

Conduct root cause analysis (RCA) on errors or process gaps

Establish and maintain relationships with key stakeholders across departments

Assist in preparing training material or delivering workshops to build domain knowledge across teams.

Required Qualification:

Bachelors Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry

Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.).

Strong problem-solving skills and a proactive approach to identifying and resolving challenges

Results-driven with a focus on achieving quality and compliance outcomes

Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions

Strong attention to detail and ability to follow established procedures

Ability to multi-task, work independently and establish a cooperative and collaborative working relationship

Excellent Written and Verbal communication and documentation skills

Willingness and ability to travel 10-15% of the time, as required by project and client needs

US, UK or Canada Visa would preferably be an added advantage

Professional certifications such as ACAMS , ICA , CFE or equivalent are highly preferred . Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Employment Type: Full Time, Permanent

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eClerx Associate Process Manager Interview Questions

An Associate Process Manager was asked

2mo ago

Q. What is the Trade Life Cycle?

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An Associate Process Manager was asked

9mo ago

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An Associate Process Manager was asked

9mo ago

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What people at eClerx are saying

3.0

Rating based on 414 Associate Process Manager reviews

Anonymous · BFSI, Investments & Trading in Bangalore / Bengaluru

Likes

Only positive side is, I have a good team

Dislikes

Nothing good so far

Read 414 Associate Process Manager reviews