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3.2

based on 5.4k Reviews

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93 eClerx Jobs

Analyst

eClerx Services Ltd.

 · 

3.2

 based on 5.4k Reviews

0-3 years

Mohali

1 vacancy

Analyst

eClerx

posted 3 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Business Development Market Research Inside Sales Client Relationship Management

+ 9 more

Job Description


We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

Key Responsibilities:
  • Make outbound calls to customers to address reported technical issues.
  • Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
  • Provide clear and concise instructions to customers on troubleshooting steps.
  • Guide customers through troubleshooting processes, ensuring they understand each step.
  • Utilize various tools and resources to identify and resolve technical issues efficiently.
  • Document all interactions and resolutions accurately in the customer database.
  • Escalate unresolved issues to appropriate internal/external teams for further investigation.
  • Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
  • Adhere to company policies and procedures at all times.



    • Requirements:
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and patient when dealing with frustrated customers.
  • Technical aptitude and ability to quickly learn and understand new technologies.
  • Previous experience in a technical support or customer service role is preferred.
  • Familiarity with CRM software and call center technology is a plus.
  • High school diploma or equivalent; additional technical certifications are a bonus.



    • EducationBachelor's degree in any field is preferred.

    Employment Type: Full Time, Permanent

    Read full job description

    eClerx Analyst Interview Questions

    An Analyst was asked
    1mo ago
    Q. What is the trade life cycle?
    Read all Analyst questions
    An Analyst was asked
    2mo ago
    Q. Can you tell me about yourself?
    Read all Analyst questions
    An Analyst was asked
    4mo ago
    Q. What is a transistor?
    Read all Analyst questions
    View all

    What people at eClerx are saying

    3.2
    Rating based on 1.1k Analyst reviews

    Likes

    It's a good company. Best thing about this company is the environment is relaxed and there is lot of support from your managers.

    • Skill development - Excellent
      • +4 more
    Dislikes

    Salary package is not that good in accordance with the work

    Read 1.1k Analyst reviews

    Analyst salary at eClerx

    reported by 4.3k employees
    ₹1 L/yr - ₹7 L/yr
    56% less than the average Analyst Salary in India
    View more details

    What eClerx employees are saying about work life

    based on 5.4k employees
    52%
    80%
    74%
    72%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    eClerx Benefits

    Submitted by Company
    Work From Home
    Team Outings
    Education Assistance
    Soft Skill Training
    Job Training
    Health Insurance +2 more
    Submitted by Employees
    Cafeteria
    Soft Skill Training
    Job Training
    Health Insurance
    Team Outings
    Work From Home +6 more
    View more benefits

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