Senior People Ops Coordinator

We are looking for an detail-oriented and proactive People Experience (HR) professional support our Shared Services team from our Hyderabad office. This role will be responsible for administering a wide range of global employee benefits programs, ensuring operational excellence, and delivering a high-quality employee experience.

• Administer and be a Subject Matter Expert (SME) in global benefits administration.
• Manage benefits-related audits and ensure compliance with internal policies.
• Handle benefits invoice processing across multiple global locations.
• Provide timely and accurate responses to employee and manager queries via ServiceNow.
• Possess foundational accounting knowledge to support procurement-to-pay processes, and develop insightful reports and dashboards.
• Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
• Support the transition and resolution of Tier 1 queries.
• Create and maintain clear documentation, process maps, and training materials for benefits processes.
• Collaborate with vendors and internal partners to ensure seamless service delivery.
• Maintain high standards of data accuracy and confidentiality.
• Adaptable to working in shifts and open to aligning with business needs and operational requirements.

• Master s degree in human resources, business administration, or a related field.
• 3-4 years of experience in HR operations or benefits administration, preferably in a global environment.
• Strong understanding of global benefits programs and compliance requirements.
• Experience working with HR systems and ticketing tools (Workday, Espresa and ServiceNow).
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

• Experience with global HRIS platforms like Workday and ServiceNow.
• Exposure to process documentation and continuous improvement initiatives.
• Ability to work independently and manage multiple priorities in a fast-paced environment.