It Infrastructure Lead

POSITION NAME:



POSITION TITLE (ENGLISH): IT Infrastructure Lead

REPORTING TO: Asst. Manager IT

REPORTING LOCATION: Bangalore

WORKING LOCATION: Bangalore

NUMBER OF FTEs UNDER RESPONSIBILITY: None


POSITION & OBJECTIVES: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.

Job description:

Hands on experience on managing day to day operations of IT Infrastructure;
Hands on experience VMWare, NetApp storage, Commvault Backup & Recovery;
Good knowledge on Licensing (Microsoft, VMWare, Storage);
Collaborative worker and teambuilding ability;
Resolve operational problems within the defined schedules and service level agreements;
Analyze root causes of operational malfunctions and provide resolutions;
Monitor system operations and troubleshoot problems;
Install, support and maintain network and system tools;
Develop support plan to prioritize and resolve multiple issues;
Contribute to business meetings and report on issue status;
Experience in migrating workloads from on prem to Cloud and vice-versa;
Ability to handle escalations, and drive to conclusion;
Coordinate with multiple regional teams on discussion, planning, manage overall implementations of projects;


Adherence to company policy and procedures; educate team on new policy changes;
Handling operational escalations;
Working with various Infra teams to resolve issues;
Assisting service desk team if any escalation or support required;
Handling Incidents, problem, service & event management;
Needs to perform periodic audits of Server rooms, hub rooms;
Preparing operational reports, stats and present to higher management at times;
Strong written and verbal communication skills.



EVOLUTION:

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

8- 10 years’ experience in IT

• BE Computer Science/MCA or any other Bachelor’s degree with the right experience

Profile description:

Requirements:

Technology skills:
Mandatory

• VMWare
• NetApp SAN, NAS
• Windows 2008 R2, 2012,2016 and 2019 Servers
• ITIL V4 Foundation
• Service Now
• Change, Incident, Problem Management
• Data Centre Management
• L1 Cloud Management

Preferred

• Cloud administration (Azure / Amazon)
• SCCM
• Solar winds Monitoring
• Vendor Management
• Scripting (Preferred Windows Power Shell)

Personal Skills:

• Technical and Functional Expertise.
• Understanding the Business.
• Achieving Results.
• Positive Attitude.
• Serving the Customer.
• Teamwork.
• Interpersonal and Communication Skills.
• Leadership and Personal Effectiveness