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67 Exotel Jobs
Senior Solution Consultant - Presales
Exotel
posted 3 weeks ago
Job Role Insights
Flexible timing
Job Description
About us About the Role Experience:5-9 Years Travel Required: Yes Baseline Expectations Key Responsibilities Advanced Solutioning & Consultative Engagement Thought Leadership & Enablement What You Bring Technical & Domain Knowledge (Preferred) Education
Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotels omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.
Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.
We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies.
You ll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc.
As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including:
- Customer requirement gathering and problem-framing
- Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions)
- RFP/RFI/RFQ response creation.
- Product demonstrations and presentations
- Collaboration with Sales, Product, and Engineering teams
- Knowledge asset contribution (templates, documentation)
- Lead technical discovery sessions to identify customer goals, use cases, and constraints.
- Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities.
- Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs.
- Create compelling proposals and SoWs for mid-to-large enterprise deals.
- Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with roadmap, and deliverable on time.
- Act as a key bridge between Sales and internal teams during deal pursuit and handover.
- Build client confidence through strong domain knowledge, industry context, and platform expertise.
- Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks.
- Participate in internal training and cross-team enablement initiatives.
- 5-9 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments.
- Proven ability to lead complex solution conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles.
- Strong presentation and storytelling skills capable of engaging CXO-level stakeholders and technical decision-makers.
- Excellent documentation and writing ability especially in proposals, SoWs, and technical architecture artefacts.
- Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools
- API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot etc.)
- Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.)
- Bachelor s degree in Engineering (CSE, ECE, IT); MBA is a plus
Employment Type: Full Time, Permanent
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What people at Exotel are saying
Senior Solution Consultant salary at Exotel
reported by
1
employee
with 9
years exp.
₹18
L/yr - ₹23
L/yr
16%
less
than the average Senior Solution Consultant Salary in India
View more details
What Exotel employees are saying about work life
based on 135 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Exotel Benefits
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