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67 Exotel Jobs
Product Support Engineer
Exotel
·
1-2 years
₹ 5.2L/yr - 5.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Product Support Engineer
Exotel
posted 2 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR.
- Our application runs on Linux and tech stack is built on Java. We use PostgreSQL as data stores.
- We emphasize a lot on learning new tools and technologies.
- We strive to bring the best in class customers experience.
- Need to have a thorough understanding of Ameyo Contact Center Product and its features
- Respond to customer inquiries and technical problems through call, ticketing and chat systems.
- Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries
- Understanding the coverage/impact of an issue
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take them towards logical conclusion along with the RCA
- Stay in the forefront of customer communications to address issues
- Have to have a thorough understanding of Ameyo Product, features and use cases.
- Learn Ameyo "New product/feature" releases and master them quickly.
- "Be Curious" all the time to "keep exploring" newer and better ways to create "Awesome customer experience"
- A passionate problem solver (B.Tech./ BSc or equivalent) with 1-2 years of overall work experience in tech/product support.
- A very good understanding and experience in Product Support role with a high-tech product/services (Linux/Databases/Networking) company.
- Able to work independently and efficiently to meet deadlines and SLAs.
- Able to promptly answer support-related phone calls, chat & emails.
- Willingness to work in follow the sun (24x7) model.
- A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking etc.
- Hands-on on database and sql, good in writing sql queries
- Ability to analyze, research and solve highly technical and unique problems.
- Excellent verbal and written communication skills.
- Self-motivated, detail-oriented and organized.
- SIP/VOIP Understanding.
- Contact center domain experience
Employment Type: Full Time, Permanent
Read full job description
What people at Exotel are saying
Rating based on 3 Product Support Engineer
reviews
Anonymous · Engineering - Software & QA
in Gurgaon / Gurugram
Likes
I liked the company’s Work culture .
Dislikes
I believe the salary is less
Product Support Engineer salary at Exotel
reported by
44
employees
₹4.5
L/yr - ₹8.5
L/yr
16%
less
than the average Product Support Engineer Salary in India
View more details
What Exotel employees are saying about work life
based on 135 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Exotel Benefits
View more benefits
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