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51 First American Corporation Jobs

Senior Systems Administrator

15-20 years

Bangalore / Bengaluru

1 vacancy

Senior Systems Administrator

First American Corporation

posted 3+ weeks ago

Job Role Insights

Flexible timing

Job Description

Job Summary
This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Competencies:
  • Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks.
  • Excellent customer support skills
  • Ability to prioritize IT tickets and respond effectively to end user.
  • Should be able to think on his feet to ensure tickets and closed within SLA.
  • Ability to multi task while managing multiple tickets and user requests.
  • Knowledge of using any ticketing tool such as service first.
Technical Skills:
  • Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications
  • Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment
  • Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
  • Understanding the working nuances of FAIs existing IT infrastructure
  • Preparing to trigger system updates as and when necessary
  • Understanding the basic servers in use at FAI
  • Being able to effectively diagnose any issues or incidents with servers
  • Trigger server updates as and when necessary
  • Support development and implementation of new projects and new hardware installations
  • Perform configuration and maintenance activities relating to user profiles and policies
  • Ensure adherence to the terms of license agreements
Educational Qualification and Experience:
Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
Professional work experience of 2 to 3 years.

Employment Type: Full Time, Permanent

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What people at First American Corporation are saying

What First American Corporation employees are saying about work life

based on 1.5k employees
70%
78%
68%
57%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

First American Corporation Benefits

Submitted by Company
Education Certification
Healthcare Benefits
Referral Bonus Program
Paid Holidays
Retirals
Promotional Schemes and Tie-ups +2 more
Submitted by Employees
Cafeteria
Job Training
Team Outings
Work From Home
Free Transport
Health Insurance +6 more
View more benefits

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First American Corporation Bangalore / Bengaluru Office Locations

View all
Bengaluru, Karnataka Office
Headquarter
Aveda Meta Building, Number 184, Old Madras Road, Opposite Swami Vivekanand Metro Station, Indiranagar, Bengaluru, Karnataka 560038, IN Bengaluru, Karnataka
560038
Bangalore, India Office
Innovator Building, International Tech Park, Pattandur Agrahara, Whitefield, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka Bangalore, India
560066

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