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FirstMeridian Business Services

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3.9

based on 85 Reviews

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42 FirstMeridian Business Services Jobs

FirstMeridian Business Services logo

Technical Support Specialist

First Meridian Business Services

 · 

3.9

 based on 85 Reviews

4-9 years

₹ 7.5L/yr - 17.5L/yr

Bangalore / Bengaluru

1 vacancy

Technical Support Specialist

FirstMeridian Business Services

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Cisco VoIP Unified Communications

Job Description

Experience:- 3+ Years.

Location:- Manyata Tech Park, Bengaluru.

Skills:- VOIP, Unified Communication.

Candidate should be available for F2F discussion for Final Round.


About the Role:

We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners.

Key Responsibilities:

  • Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting.
  • Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing.
  • Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems.
  • Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary.
  • Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions.
  • Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers.
  • Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution.
  • Process Adherence Maintaining KPIs and desired SLA’s
  • Shift – Open for 24x7 shift work .

Employment Type: Full Time, Permanent

Read full job description

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What people at FirstMeridian Business Services are saying

What FirstMeridian Business Services employees are saying about work life

based on 85 employees
55%
75%
63%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FirstMeridian Business Services Benefits

Health Insurance
Team Outings
Free Transport
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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More about working at FirstMeridian Business Services
  • HQ - Bengaluru, Karnataka, India
  • Recruitment
  • 51-200 Employees (India)

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