SBC Engineer - Cisco Unified Communication Applications (4-10 yrs)

JOB DESCRIPTION :

SN Required Information Details :

Role : SBC Engineer

Required Technical Skill Set : Ribbon SBC, Oracle SBC, Call Manager

No of Requirements : 2

Desired Experience Range : 4 to 8 years (10 years max)

Location of Requirement : Bangalore, India

Desired Competencies (Technical/Behavioral Competency)

Must-Have :

- Deployment, Configuration and Operate Oracle and Ribbon SBC

- Strong Experience on Oracle and Ribbon SBC product line

- Prior working experience in Managed Services environment

- Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H323

Good-to-Have :

- CCIE Certification

- Knowledge of ITIL

- Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc.

- Call Manager experience

SN Responsibility of / Expectations from the Role :

- 5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting

- Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents

- Expertise in Webex calling, CUCM, Dial plan and IP phone configurations

- Solid understanding of Oracle and Ribbon SBC product line

- Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform

- Advanced technical skill on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit

- Deploy and Configure Oracle ACME SBC and Ribbon SBC products

- Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products

- Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones

- Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP

- Perform Configuration changes like Add Route, Modify Session Manipulation to fix call routing issues

- While troubleshooting issues or part of changes, perform health checks on ACME SBC and Ribbon SBC solution to detect problems

- Configure network interfaces, SIP trunks, call routing, session policies, and HMR rules to establish seamless communication and manipulate SIP message headers

- Configuration of Client and SIP trunks with peer Client / SIP proxy servers

- Coordination with Carriers, vendor, OEM, Client technical Team for new deployment or upgradation

- Capacity planning, handle device lifecycle and vulnerability management

- Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H323

- Strong verbal and written communication, consulting, and relationship building skills with ability to work autonomously and thrive in a transformational environment

- Ability to identify, prioritize, and drive service improvement opportunities