FIS Hiring For Solution Architect - Implementation-Conversion Analyst

What you will be doing

• Design end-to-end AI and automation solutions for contact center and back-office operations, ensuring scalability, reliability, and security.
• Lead architectural discussions and solution design sessions for projects leveraging the Well-Architected Framework in public cloud environments, primarily AWS and Azure.
• Develop architectures for Generative AI use cases such as those for conversational AI, automated summarization, and workflow automation.
• Hands-on coding and development to build prototypes and POCs.
• Collaborate with business stakeholders, product managers, data scientists, and engineering teams to translate business requirements into robust technical solutions.
• Guide the implementation team on best practices, integration strategies, and technology selection.
• Perform architecture reviews, risk assessments, and design validations in accordance with organizational and industry standards.
• Maintain up-to-date knowledge of emerging AI, automation, and cloud technologies relevant to the contact center and back-office domains.
• Create clear and concise architecture documentation, technical diagrams, and presentation materials as needed.
• Serve as a trusted advisor and provide thought leadership across the AI Transformation team and broader organization.

What you Bring
•

• Minimum 7 years of experience in solution architecture, with a focus on cloud-native applications and services.
• Demonstrated expertise in designing and implementing AI-driven contact center and/or back-office automation solutions.
• Strong understanding and hands-on experience with at least one major public cloud provider (AWS, Azure, or GCP), including architectural best practices and security patterns.
• Proficiency in applying the Well-Architected Framework to solution design.
• Hands-on and extensive experience in at least one programming language C++, C#, Java or Python.
• Experience developing and delivering Generative AI solutions, such as conversational assistants, chatbots, or large language model integrations, is a significant advantage.
• Excellent technology fundamentals, including knowledge of microservices, APIs, data platforms, integration patterns, and security.
• Outstanding verbal and written communication skills, with the ability to convey complex technical topics to both technical and non-technical audiences.
• Demonstrated skill in stakeholder engagement, requirements gathering, and cross-functional collaboration.

Preferred Qualifications

• Certifications in cloud architecture (e.g., AWS Solutions Architect, Azure Solutions Architect).
• Direct experience with contact center platforms, RPA tools, workflow automation, and enterprise AI/ML platforms.
• Background in delivering solutions for regulated industries (e.g., financial services, healthcare).
• Experience with Agile and DevOps delivery models.

What We Offer

• Opportunity to work on cutting-edge AI and automation projects with a global impact.
• Dynamic, collaborative, and innovative team environment.
• Competitive compensation and benefits package.
• Continuous learning and professional development opportunities.

Preferred candidate profile

Looking for candidates who has hands on experience into Solution Architect and worked on AI driven contact centers.

Ready to work into Hybrid role.

Interested candidates can send their CV to esther.karkada@fisglobal.com