Hub Operations -Executive

Role & responsibilities

• Ensure Hub opening & closing is done as per operational standards and requirements.
• Supervise the Sorters who receive the shipments.
• Planning as per available resources and allocating shipment for bike and van deliveries.
• Ensure all team members are trained and are aware of operational standards.
• Create the Runsheet/Pickup sheet and assign daily work to WMs.
• Prepare Reports; Check and revert on mails.
• Prepare and share Day End reports & Collection of cash, accounting and reconciliation with ERP.
• Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
• Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
• Adhering & supporting the organization into seamless adoption of new policies & process.
• Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.
• Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan.
• Provide support to the Wish Masters enroute and take necessary actions.
• Ensure unexplained Zero stock variance at the hubs on a daily basis.
• Achievement of Key Performance Indicators of TL as per company's goal.

Preferred candidate profile

• Competencies Behaviors, Attitude, Knowledge and Skill desired for the role.
• Comprehension & Analytical Skills.
• Customer Orientation & Focus
• Interpersonal and Interpersonal Communication Capability.
• Team Building Capability
• Flexibility & Adaptability
• Situation Handling and Crisis Management Capability
• Time Management Capability & Stress Management
• Coaching Skills Understanding team members capability and adjusting leadership styles.
• Positive Attitude and Assertiveness with Emotionally Intelligence
• Managing Disciplinary Process Planning, Organizing and Execution Capability

Please share your resumes @ishtiyaque.ansari@flipkart.com, @nileshr.vc@flipkart.com