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Trainer - eCommerce - Howrah - Fusion
Fusion CX
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct comprehensive training programs from start to finish for new and existing CSRs.
- Deliver engaging classroom and blended training sessions that add value to learners.
- Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.
- Design and prepare training materials that effectively convey key concepts.
- Generate insightful training reports to monitor progress and areas for improvement.
- Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).
- Respond to and resolve operational issues as they arise during interactions with Operations.
- Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.
- Provide necessary floor support as per process requirements.
- Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.
- Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.
Here are the required qualities and attributes of an eCommerce process trainer in Howrah:
- Graduate in any field.
- Minimum 1-2 years of documented experience in telecom processes or the BPO industry.
- Willingness to work in 24/7 shifts and six days a week.
- Flexibility to accommodate varying schedules and shifts.
- Excellent written, oral, and presentation skills.
- Proficient in MS Office applications.
Employment Type: Full Time, Permanent
Read full job description
What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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