Supervisor

Job Title: Security Supervisor
Department: Operations Manned Guarding
Reports To: Site In-charge / Assignment Manager / Area Officer
Company: G4S Secure Solutions (India) Pvt. Ltd.

The Security Supervisor is responsible for overseeing the day-to-day deployment, discipline, and performance of security guards at a designated site. This includes implementing site-specific security instructions, managing shift rosters, supervising guards on duty, and ensuring compliance with client and company policies to provide a secure and safe environment.

1. Supervision and Team Management:

• Lead and supervise a team of security guards at the assigned site.
  
• Allocate duties, prepare shift schedules, and ensure punctuality and presence of guards.
  
• Conduct roll call/parade, uniform inspection, and briefing before each shift.
  

2. Operational Duties:

• Ensure implementation of post orders and standard operating procedures (SOPs).
  
• Monitor guards during shifts to ensure alertness, presence at duty posts, and proper conduct.
  
• Coordinate closely with the Site In-charge or client representatives.
  

3. Access Control & Surveillance Oversight:

• Oversee access control of personnel, vehicles, and materials at the premises.
  
• Ensure proper maintenance of registers visitor log, gate passes, vehicle entry/exit, etc.
  
• Supervise monitoring of CCTV and other electronic surveillance systems.
  

4. Incident & Emergency Response:

• Respond to and manage incidents like theft, trespassing, fire, or medical emergencies.
  
• Report and escalate critical issues to site management and operations team.
  
• Guide guards in emergency protocols, evacuation drills, and crisis handling.
  

5. Documentation and Reporting:

• Maintain daily shift reports, attendance records, and incident/occurrence registers.
  
• Submit timely reports to the Site In-charge and G4S regional office.
  
• Assist in audits, inspections, and statutory compliance documentation.
  

6. Client Coordination:

• Act as the first point of contact between the client and the security team.
  
• Address client complaints or concerns and take corrective action promptly.
  
• Maintain professionalism and courteous conduct in all client interactions.
  

7. Training and Development:

• Conduct regular briefings and on-the-job training for new guards.
  
• Enforce company policies on discipline, grooming, and code of conduct.
  
• Identify underperforming guards and recommend refresher training or disciplinary action.
  

• Education: Minimum 12th Pass; Graduate preferred.
  
• Age: 25 to 50 years (Relaxable for Ex-Servicemen).
  
• Height: Minimum 5 7 (170 cm) may vary by site/client requirement.
  
• Experience:
  
  • Minimum 2 5 years of experience in the security industry.
    
  • Experience in supervision/leadership roles preferred.
    
  • Ex-Servicemen, Ex-Police, or Ex-Paramilitary candidates strongly preferred.
    

• Strong leadership and people management skills.
  
• Good oral and written communication in English and regional languages.
  
• Sound knowledge of security operations, emergency handling, and surveillance practices.
  
• Computer literacy (email/reporting systems) is a plus.
  
• High integrity, discipline, and problem-solving abilities.
  

• Rotational shifts (Day/Night) depending on client site.
  
• Deployment could be at commercial, industrial, residential, or institutional premises.
  
• Uniform, duty gear, and mobile phone (if applicable) provided.
  
• ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory norms.
  

• As per market standards and applicable state Minimum Wages for Supervisor Grade.
  
• Site-specific allowances, night shift allowance, and incentive bonuses as applicable.
  
• Promotion potential to roles like Site In-charge / Assignment Manager based on performance and training.
  

Security Supervisor Site In-charge Assistant Assignment Manager Assignment Manager Operations Officer Branch Manager