CCTV Operator

Job Title: CCTV Operator
Location: South India Zone Bengaluru, Chennai, Hyderabad, Kochi, Coimbatore, Visakhapatnam, Mysuru, Mangalore, Madurai, Vijayawada, etc (Deployment based on client/site requirement)
Department: Security Operations / Technical Surveillance
Reports To: Control Room In-charge / Security Supervisor / Assignment Manager
Company: G4S Secure Solutions (India) Pvt
Ltd
Position Summary
The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India
This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging
Key Responsibilities
CCTV Surveillance Monitoring:
Monitor multiple live camera feeds in real-time from control rooms across various zones
Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc
Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies
Incident Management:
Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access
Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols
Assist site teams during live incidents by guiding them using visual monitoring
Access Control Support:
Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems
Cross-check identity and authorization of personnel or vehicles as per client SOPs
Flag tailgating, force entries, or violation of visitor movement policy
Video Archiving & Retrieval:
Ensure timely recording and safe storage of CCTV footage as per the sites retention policy
Retrieve historical footage upon request from the client or internal G4S supervisors
Maintain accurate logbooks of footage access and storage transfers
Equipment Maintenance Support:
Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups
Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs
Report any malfunctioning cameras or broken connections immediately
Reporting & Documentation:
Maintain daily control room logs, shift handover notes, and incident records
Submit daily/weekly security reports including observations, alerts raised, and footage reviewed
Follow confidentiality protocols and restrict sharing of sensitive visual data
Eligibility Criteria
Education: Minimum 12th Pass
Diploma in Electronics, IT, or Computer Applications preferred
Experience
13 years of experience in CCTV operation/control room roles
Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred
Age: 2145 years
Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location
Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)
Key Skills & Competencies
Alertness and high situational awareness
Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms
Calmness under pressure and strong incident judgment
Team coordination and communication
Ethical conduct, confidentiality, and integrity
Ability to work in 12-hour rotational shifts (day/night)
Work Conditions
812 hour shifts, rotating day/night schedules
Indoor, air-conditioned control room environment
Uniform and ID card will be issued as per client or site requirements
May be required to work on holidays/weekends depending on duty roster
Salary & Benefits
Salary in line with Minimum Wages (Skilled category) for the state Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala
ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance
Accommodation and food may be provided for remote locations or 24x7 duty sites
Night duty allowance applicable where relevant
Growth Opportunities Within G4S
CCTV Operator ? Control Room In-Charge ? Site Security Supervisor ? Technical Security Supervisor ? Operations Executive
Contact Details
Santhosha Arasu (Bengaluru) 900555656Mr