Lead ServiceNow Developer/Architect - CSM Implementation (10-12 yrs)

Position Title : Lead ServiceNow Developer/Architect

Experience : 10+ Years

Shift Timings : 5 : 30PM to 2 : 30 AM IST.

Location : Hyderabad

Job Type : Permanent & WFO

Qualification : B.Tech / B.E / M.Sc(Comp) / MCA / B.Sc(Comp) / BCA

We are looking for a Lead ServiceNow Developer who will develop ServiceNow Solutions. This is an exciting opportunity for a hands-on developer with the ability to understand the client requirements, build the solution, walk through the solution with the clients.

We are looking for individuals who have strong technical skills, great communication skills and can work with clients & users based in USA, know how to develop and deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems in ServiceNow ecosystem.

You will deliver professional software engineering and ServiceNow best practices for the full end-to-end implementation of ServiceNow solutions to clients. Candidates must have the ability to take a project from scoping requirements through actual launch and support of ServiceNow solutions.

Mandatory Skills & Responsibilities :

- 10+ years of experience in ServiceNow Implementation Projects. Passionate about

technologies and ServiceNow in particular.

- Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.

- Involve as Lead developer & Architect in ServiceNow projects.

- Coordinate with client and team members and ensure there are no gaps in understanding the requirements.

- Understand the functional and technical requirements of the application.

- Participate in design discussions. Offer technical and functional suggestions for enhancing the application.

- Discuss with the client every day, understand and document the requirements. Develop solutions accordingly.

- Participate in SCRUM meetings every day. Implement SCRUM practices in the team.

- Excellent communication and analytical skills

- Have exposure to 3CLogic telephony system integrated with ServiceNow.

- Coordinate with 3Clogic team in fixing issues.

- Manages implementation of ServiceNow Upgrade.

- Ensure existing functionalities are not impacted with upgrades.

- Provide new access for new hires (ServiceNow and 3CLogic)

- Manage the ServiceNow and 3CLogic License allotments.

- Implementing eBonding, and client requests for enhancements or changes to ServiceNow

- Implement Ticket Category changes and requests from Operations team.

- IVR Management and creation in 3CLogic. Coordinate with 3CLogic team.

- Reports and Dashboard Management - ServiceNow and 3CLogic.

- Foundation Data Management

- Testing code fixes/updates and new rollout before moving to production.

- Chat functionality in ServiceNow (Virtual Agent)

- Be the point person for new support desk rollout of client onboarding. Instance creation and

data structure creation for the new client.

- Create backlog of requirements. Prioritize for implementing. Project Management.

- Coordinate and lead ServiceNow developers.

- Manage inbound Email integration into ServiceNow

- Identify opportunity to increase efficiency in reporting, data collection, or functionality.

Technical Skills :

- Strong experience in ServiceNow platform - particularly CSM and ITSM applications.

- Experience with 3CLogic integration with ServiceNow.

Education & Certifications :

- Bachelor's degree in computer science or related discipline.

- Certifications in ServiceNow CSA, CAD or CIS-CSM.