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Customer Success Executive
Ginesys
posted 3+ weeks ago
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Key skills for the job
Job Description
EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation.
Responsibilities:
- Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services.
- Understand customers business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions.
- Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions.
- Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution.
- Provide training, guidance, and best practices to customers to help them maximize the value of EMG software..
- Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers.
Requirements:
- Bachelors degree in business, marketing, or a related field.
- Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales.
- Knowledge of the GST Compliance and familiarity with GST software solutions.
- Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations.
- Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset.
- Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success.
- Ability to multitask, prioritize, and manage multiple customer accounts simultaneously.
- Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
- Collaborative team player with strong cross-functional coordination skills.
- Passion for delivering outstanding customer experiences and driving customer satisfaction.
Employment Type: Full Time, Permanent
Read full job description
What people at Ginesys are saying
Rating based on 4 Customer Success Executive
reviews
Anonymous · Customer Success, Service & Operations
in Goa
Likes
I love working in Browntape because of it's amazing office culture.
Dislikes
There is a lack of recognition or any of the award function in the office, making our hard work feel unacknowledgable. Additionally,salary increamentsare not competitive, and promotion are not conducted in timely manner.
- Salary - Bad
+6 more
Customer Success Executive salary at Ginesys
reported by
4
employees
with 2-8
years exp.
₹4
L/yr - ₹8
L/yr
12%
more
than the average Customer Success Executive Salary in India
View more details
What Ginesys employees are saying about work life
based on 238 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ginesys Benefits
Submitted by Company
Cafeteria 
Team Outings Soft Skill Training Health Insurance Job Training
Submitted by Employees
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Ginesys Gurgaon / Gurugram Office Location
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Gurgaon/Gurugram, Haryana
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