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170 Godrej Industries Jobs
CRM/ Post Sales
Godrej Industries
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Handle customer onboarding and manage end-to-end post-sales communication.
- Coordinate with internal departments (Sales, Accounts, Legal, Projects) for timely resolution of customer queries.
- Maintain and update customer records in the CRM system.
- Oversee the documentation process agreement drafting, registration, possession letters, etc.
- Follow up with clients for payments, demand letters, and milestone-based collections.
- Schedule and coordinate handovers, site visits, and possession-related activities.
- Manage customer escalations and provide timely resolutions.
- Ensure a smooth and professional customer journey throughout the lifecycle.
Requirements:
- Bachelors degree in any discipline
- 2+ years of CRM experience in the real estate sector is mandatory.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in MS Office and real estate CRM tools (e.g., Salesforce, Zoho, Farvision, etc.).
- Attention to detail with a customer-first mindset.
- Ability to multitask and meet deadlines.
Preferred Skills:
- Knowledge of RERA guidelines and documentation processes.
- Familiarity with construction milestones and real estate possession procedures.
Employment Type: Full Time, Permanent
Read full job description
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What Godrej Industries employees are saying about work life
based on 552 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Godrej Industries Benefits
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