Customer Experience Manager II

1. Project Management:
- Lead and oversee the implementation of robotic automation projects from initiation to
completion.
- Collaborate with cross-functional teams, including engineering, sales, and support, to ensure
project milestones are met.

2. Customer Support:
- Act as the main point of contact for customers, addressing their queries and concerns
promptly and effectively.
- Provide ongoing support and troubleshooting assistance during and after the implementation
phase.

3. Communication:
- Communicate project updates, timelines, and expectations clearly to both internal teams and
external customers.
- Conduct regular status meetings with customers to ensure alignment and satisfaction.

4. Training and Documentation:
- Develop and deliver training sessions for customers to familiarize them with the robotic
automation system.
- Create comprehensive documentation, including user guides and troubleshooting manuals.

5. Feedback Collection:
- Gather feedback from customers and internal teams to identify areas for improvement in the
robotic automation process.
- Work closely with the development team to implement necessary enhancements based on
feedback.

6. Quality Assurance:
- Ensure the quality and performance of the robotic automation solution meet or exceed
customer expectations.
- Conduct periodic reviews and audits to assess the effectiveness of the implemented
solutions.

Requirements:
1. Bachelor s degree in Business, Engineering, or a related field.
2. Proven experience in project management and customer support roles.
3. Knowledge of robotic automation technologies and processes.
4. Excellent communication and interpersonal skills.
5. Strong problem-solving and analytical abilities.
6. Ability to work collaboratively in a cross-functional team environment.
7. Experience with CRM tools and project management software.

Preferred Qualifications:
Previous experience in managing robotic automation projects.

Certification in project management or related field.

Familiarity with industry standards and best practices in robotic automation.