Business Analyst - Enterprise Product (5-7 yrs)

ERP analysts assist with developing and maintaining a company's Enterprise Resource Planning (ERP) program.

By customizing and configuring the workflow, the analyst can ensure proper integration of the server/client application

Required Skills:

- Strong Communication Skills

- Client Side Training and Implementation

- Client Side support to all Employee

- Act as bridge between Client & Support Team of ERP.

- Basic SQL Knowledge of understanding Queries

- Knowledge in Accounts apprenticeship New requirement understand & send to Developer.

- Customer support online / Offline.

- Onsite New software Installation.

- Online / Offline customer support.

- Give Technical Demo to Customer / Sales Team.

- New requirement understand & send to Developer.

- Customer support online / Offline.

- Online / Offline customer support.

- Give Technical Demo to Customer / Sales Team.

- Research and identify solutions to software issues.

- Diagnose and troubleshoot technical issues.

- Ask customers targeted questions to quickly understand the root of the problem.

- Track computer system issues through to resolution, within agreed time limits.

- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.

- Customer support online / Offline.

- Onsite New software Installation.

- Online / Offline customer support.

- Give Technical Demo to Customer / Sales Team.

- New requirement understand & send to Developer.

- Customer support online / Offline.

- Online / Offline customer support.

- Give Technical Demo to Customer / Sales Team.

- Research and identify solutions to software issues.

- Diagnose and troubleshoot technical issues.

- Ask customers targeted questions to quickly understand the root of the problem.

- Track computer system issues through to resolution, within agreed time limits.

- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.

- Properly escalate unresolved issues to appropriate internal teams (e.g software developers).

- Provide prompt and accurate feedback to customers.

- Refer to internal database or external resources to provide accurate tech solutions.

- Ensure all issues are properly logged.

- Prioritize and manage several open issues at one time.

- Prepare accurate and timely reports.

- excellent problem-solving and communication skills.

- Ability to provide step-by-step technical help, both written and verbal.