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97 Home Credit Finance Jobs
Senior Manager- Collection Call center (Airoli- Mumbai)
10-20 years
Navi Mumbai
1 vacancy
Senior Manager- Collection Call center (Airoli- Mumbai)
Home Credit Finance
posted 2 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities
- Responsible for Tele Collections performance at zonal level
- Implement & Monitor overall business strategy
- Drive various process targets to achieve business goals
- Responsible for pre-due collections and contracts till 90 DPD
- Ensure higher resolution and lower delinquency flowing to next bucket
- Provide feedback and recommendations to drive process improvement and cost efficiency
- Monitor and provide recommendations for calling and dialer strategy
- Ensure the center is appropriately rostered with shrinkage below specified threshold
- Ensure the center is aligned to departmental culture and methodology
- Liaison with support functions to improve team performance
- Deliver high customer experience with minimum complaints
- Provide timely communication regarding forecasting and planning of manpower and other infrastructure
- Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition
- Align efforts to mentor and groom talent at levels below
- Drive performance management
16. Conduct periodic performance reviews of direct reports and levels below through effective feedback
Employment Type: Full Time, Permanent
Read full job description
What people at Home Credit Finance are saying
Rating based on 28 Senior Manager
reviews
Anonymous · Marketing & Communication
in New Delhi
Likes
I got good leader hence guidance Learning from cross country teams. Leader from different regions always in India office hence help for broader product and domain understanding
- Salary - Good
+3 more
Dislikes
People are more on meetings than actual work. HR services are more manual than automated. Less learning and skill enhancement opportunities.
- Skill development - Poor
Senior Manager salary at Home Credit Finance
reported by
164
employees
with 5-17
years exp.
₹16.9
L/yr - ₹30.5
L/yr
At par with the average Senior Manager Salary in India
View more details
What Home Credit Finance employees are saying about work life
based on 4.4k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Home Credit Finance Benefits
Submitted by Company
Subsidized Meals Parking facility Leave & Holidays Insurance Coverage Paternity Coverage
Submitted by Employees
Job Training 
Soft Skill Training 
Cafeteria 
Health Insurance 
Work From Home 
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