Manager - Tele Collection (North)

Role & responsibilities

1. Responsible for Tele Collections performance at zonal level
2. Implement & Monitor overall business strategy
3. Drive various process targets to achieve business goals
4. Responsible for pre-due collections and contracts till 90 DPD
5. Ensure higher resolution and lower delinquency flowing to next bucket
6. Provide feedback and recommendations to drive process improvement and cost efficiency
7. Monitor and provide recommendations for calling and dialer strategy
8. Ensure the center is appropriately rostered with shrinkage below specified threshold
9. Ensure the center is aligned to departmental culture and methodology
10. Liaison with support functions to improve team performance
11. Deliver high customer experience with minimum complaints
12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure
13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition
14. Align efforts to mentor and groom talent at levels below
15. Drive performance management
16. Conduct periodic performance reviews of direct reports and levels below through effective feedback

Preferred candidate profile

1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience.

2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size.

of Tele Collection Portfolio Size.

3) Self Motivated and data Driven Strategy.

4) Dialer Management & Team handle.

3) Self Motivated and data Driven Strategy, Roaster Management.

6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.