Sr Product Analyst - Search

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients

At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do.

Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let s do this. Let s change the world. The Product Analyst position offers a unique opportunity to join a fun, innovative engineering team within the Enterprise Data Strategy and Engineering (EDSE) organization. You ll work on building next-generation capabilities and services in Data and AI using innovative open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, ensuring alignment with organizational priorities.

As a Senior Product Analyst, you will lead and craft the customer experience for enterprise data and AI platforms by analyzing customer behaviors across the entire journey.

You will work closely with business teams to understand the requirements of the platform or data products and enable engineering team to develop it.

You will need to play a key role in the Go-to-Market (GTM) strategy, ensuring seamless product launches, aligning messaging with customer needs. Acting as the Voice of the Customer, you will collaborate internally within Product Management and with Product Engineering, and the GTM teams to drive product adoption and deliver optimal outcomes

Customer Insights & Experience:

• Develop a deep understanding of both data and related search, mapping customer journeys and creating detailed personas to improve user experiences.
• Engage directly with customers at key touchpoints, gaining insights into their interactions with Enterprise Data and AI platforms.
• Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of data and AI products.
• Partner with multi-functional teams to refine customer insights and journey mapping, adapting solutions to meet evolving business and operational needs across regions

Alignment with business for the product success and opportunities:

• Work with business stake holder to understand the data needs and find opportunities to enable them on the platform.

Go-to-Market (GTM) Strategy:

• Collaborate with Product Management to implement comprehensive GTM strategies for data and AI products.
• Align GTM messaging and product positioning with organizational needs, enabling effective adoption and broader applicability of solutions
• Support the launch of new products and features, working closely with multi-functional teams to ensure GTM plans are well-executed and drive product adoption.

Support & Advocacy:

• Provide Last Mile Support and Solutions on Demand for both data, ensuring prompt resolution of customer challenges and delivering a seamless user experience.
• Assist in customer onboarding and training, ensuring users fully understand how to demonstrate the platform s data capabilities.
• Identify and develop brand ambassadors within the customer base to advocate for the product s unique benefits.
• Provide targeted support for unique business requirements, enabling seamless integration of data capabilities into broader operational frameworks

Product Performance & Data Analysis:

• Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage.
• Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations.
• Use data and analytics to drive improvements and recommend strategies for optimizing product features and the overall customer experience.
• The insights and optimizations from product analytics will ensure alignment with overarching business goals and operational priorities, supporting scalable and impactful outcomes.

What we expect of you

• Master s degree and 7 to 10 years of Information Systems experience OR
• Bachelor s degree and 8 to 10 years of Information Systems experience OR
• Diploma and 10 to 12 years of Information Systems experience
• 5-7 years of experience in a product analyst role.

Basic Qualifications:

• 5-7 years of experience in a product analyst role, especially with data and AI products, and a focus on GTM execution.
• Worked in Data platforms.
• Experience of working closely with data engineering.
• Experience in GTM strategy development and execution, with a track record of supporting product launches and ensuring product-market fit.
• Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe).
• Excellent communication and social skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams.

Preferred Qualifications:

• Have worked on search, including sematic search.
• Familiarity with big data technologies, AI platforms, and cloud-based data solutions.
• Knows SQL.
• Ability to work effectively across matrixed organizations and lead collaboration between data and AI teams.
• Passion for technology and customer success, particularly in driving innovative AI and data solutions.
• Experience in services or consulting related to data and AI products is a plus, and familiarity with biotech/pharma is beneficial.

Soft Skills:

• Excellent analytical and solving skills.
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to handle multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers. amgen. com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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