Executive HR Business Partner_BPO Experience

Job Title: Executive Human Resource Business Partner (HRBP)
Location: Gurgaon
Company: IGT Solutions Pvt. Ltd.
Industry: IT & BPM – Travel, Transportation, and Hospitality Domain

Company Overview:

IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.

IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary:

We are seeking a dynamic and experienced Executive – HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities:

• Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
• Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
• Attrition Management: Maintain attrition at or below 5%.
• Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
• Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
• Training Compliance: Track training plan adherence for the assigned vertical/process.
• Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
• Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
• Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
• Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

• Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
• Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

• Proficiency in MS Office tools (Excel, PowerPoint, Word)
• Strong analytical and problem-solving skills
• Basic understanding of labor laws and HR practices
• Ability to multitask and manage deadlines
• Excellent verbal and written communication skills
• Strong interpersonal and conflict-resolution abilities

Additional Information:

• Work Environment: Onsite role (Gurgaon office)
• Work Schedule: Flexibility to work in rotational shifts or 24/7 schedules is mandatory

Why Join IGT Solutions?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.