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95 IGT Solutions Jobs
Help Desk Executive
IGT Solutions
posted 2 days ago
Job Description
Job Details:
Position: IT Help Desk Executive
Location: Gurugram
6 Days Working / Work from office
Max Budget 3.5LPA
Essential Duties and Responsibilities:
- 1+ years of IT experience with Help Desk Support.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries/tickets on time either in person or over the phone or via tickets.
- Write training manuals.
- Maintain the daily performance of computer systems.
- Respond to email messages for users seeking help.
- Ask questions to determine the nature of the problem.
- Walk the customer through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur
Regards
Varsha Batra
E.varsha.batra@igtsolutions.com
M,+9108527123018
Employment Type: Full Time, Permanent
Read full job description
What people at IGT Solutions are saying
Help Desk Executive salary at IGT Solutions
reported by
5
employees
with 2-10
years exp.
₹3.6
L/yr - ₹7
L/yr
47%
more
than the average Help Desk Executive Salary in India
View more details
What IGT Solutions employees are saying about work life
based on 3.1k employees
Flexible timing
Rotational Shift
No travel
Day Shift
IGT Solutions Benefits
View more benefits
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