Team Leader - Data Annotation

Job Description: Team Leader Data Annotation
Position: Team Leader Data Annotation
Location: Gurgaon
Experience: Minimum 1 year as a Team Leader (on paper)
Education: Graduate (preferred)
Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred)
Reporting To: Manager Operations / Project Lead
Team Size: 10-15 agents

Role Overview:

We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment.

Key Responsibilities:

Operational & Performance Management:

• Lead a team of 10-15 agents managing image and video moderation tasks.
• Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy.
• Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions.
• Provide actionable, data-driven insights to enhance team performance.
  

Team Leadership & Development:

• Deliver ongoing coaching, audits, and constructive feedback to team members.
• Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments.
• Manage team dynamics, motivate agents, and resolve conflicts efficiently.
  

Process Improvement & Stakeholder Management:

• Share recommendations for process and policy enhancements.
• Collaborate with stakeholders to streamline workflows and escalate critical issues.
• Ensure compliance with client guidelines and content moderation policies.
  

Required Skills & Qualifications:

• Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation.
• Hands-on expertise in data annotation for text, image, and video for international clients.
• Strong performance management and stakeholder engagement skills.
• Comfortable managing afflictive or sensitive content.
• Ability to work in flexible shifts as per business requirements.
• Excellent communication and team management skills.
  

Why Join IGT Solutions?

• Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide.
• Work with top travel, transportation, and hospitality brands, driving digital safety.
• Equal opportunity employer committed to diversity and inclusion.
  

Ready to lead with impact? Apply now and join our mission to create a safer digital world!
Visit: www.igtsolutions.com

Contact Person:

Sonam Singh

9953150816

or share resume at sonam.singh1@igtsolutions.com