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54 Impact Guru Jobs
Escalation Manager
Impact Guru
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We have an urgent opening for the position of Escalation manager at ImpactGuru.
Location- Mumbai- Andheri East(Marol Naka)
Job Responsibilities
- Handle and resolve customer escalations across multiple channels including calls, emails, and social media.
- Coordinate with internal teams (Operations, Telesales, Tech, Medical, etc.) to resolve complex issues promptly.
- Analyze the root cause of frequent escalations and suggest process improvements.
- Maintain detailed logs of escalations and track resolution timelines to ensure SLA adherence.
- Communicate empathetically and professionally with donors, patients, and campaigners to build trust.
- Generate and share regular reports with leadership on escalation trends and key learnings.
- Train and guide front-line teams on best practices to minimize future escalations.
Employment Type: Full Time, Permanent
Read full job description
What people at Impact Guru are saying
What Impact Guru employees are saying about work life
based on 327 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
Impact Guru Benefits
Soft Skill Training 
Work From Home 
Health Insurance 
Free Transport 
Job Training 
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Impact Guru Mumbai Office Location
Mumbai, Maharashtra Office
Headquarter
3rd Floor, Vaman Techno Center, Makwana Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra 400059
Mumbai, Maharashtra
400059
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