Business Manager

Job Description:

Were looking for a highly skilled and motivated Business Manager to join our

dynamic team. The ideal candidate will be responsible for overseeing daily

operations, driving business growth, and ensuring efficiency and

effectiveness across various departments. This role requires a strategic

thinker with strong leadership abilities and a proven track record in business

management.

• Lead and manage a team of 20-30 members, ensuring high

performance and alignment with business goals.

• Strategically plan, forecast, and achieve fortnightly and monthly

client retention targets across the assigned client portfolio.

• Build and nurture strong, professional relationships with clients to

drive long-term engagement.

• Hire, train, and retain team members by formulating development

plans and addressing their training needs.

• Ensure swift and effective resolution of client issues to maintain

satisfaction and loyalty.

• Support the field sales team in meeting revenue and retention

targets through structured follow-ups and timely deal closures.

• Conduct 2-3 in-person client meetings daily to strengthen

relationships and drive business outcomes.

Key Skills:

• Proficient in applying effective sales techniques to drive

conversions and business growth.

• Strong problem-solving and quick decision-making abilities in

dynamic situations.

• Excellent verbal communication paired with active listening for

impactful client interactions.

• Strategic vision and foresight to identify and create new customer

opportunities.

• Skilled in team management with strong interpersonal and

leadership capabilities.

• Solid understanding of client segmentation, data analysis, and

report management for informed decision-making.

Experience and Education:

• MBA graduate with strong academics
• 4+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 10+

team members in last 2yrs