Front Desk Staff

1. Checking Mails

• Mail has to be check consistently
• Forward Mails to Concern person or department (Finance, HR, Coordinators Admission)
• Leave, Appointments or any student's issues received from parents should update in ICMS
• Checking available messages in ICMS Complete the mails and update bulk issue completed status

2. Call Management

• Note down the requirements of Parents or Staffs and inform to concern person

• Most importantly, note down the information regarding Earlier pickup of students and inform to Transport Manager and class teacher on time.
• Note down the Pickup Drop location changes based on parent request and inform to transport
• Candidates / Admission walk in or calls, inform to HR / Admission team
• Confirmation calls for Fest (Sports Arts) as per the concern teacher request

3. Finance

• Receive payment for Pre-registration, New Registration and Term Fees.
• Should check the payment deduction of students like Lunch, Egg and Transport Fees before collecting the fees
• Make payment acknowledgement receipt
• Updated Cash, Cheque and DD details in Finance report book
• Handover the collection of Cash, Cheque and DD to the Finance Manager at the End of the day
• Once received the fees receipt, update the section and handover to the students

4. Miscellaneous

• Ensure reception area neat and clean
• Ensure all resources are in working condition. If not inform to IT/Maintenance team
• Note down the interview candidates, instruct them to update employment details in online, get the required documents and inform to HR Manager
• Note down the New Admission candidates and inform to Admission Manager / Coordinator
• Received courier and maintain inward list
• Prepare Sign-up sheets for PTM/SLC
• Prepare individual timeslot circular and handover hard copy to respective class teacher
• Ensure availability of mobile attendance at morning and evening in front office and updating the name list every month
• List out the student name list who are coming in the Gate 1 after 08.30 am and reporting to HOS/Admin Director
• If any student wants to make a call to parents, ensure that if they get permission from Coordinators
• Booking cab for students who are in stay
• Do not allow the students to sit in a reception area at any cost
• Preparing field trip circular and get signatures from the Coordinator and hand it over to the concern person / class teacher
• Prepare consolidated student name list
• Prepare Bonafide certificates based on parent request
• Collecting money for the cafeteria and updating in the system also sending mails to concern person on a regular basis.
• Collecting money and sending mails for the duplicate id card, Pick up card, Pla card.
• Food Token Responsibilities.