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L2 support professional
Infosys BPM
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting.
- Experience in a L2 service desk/ tech support process providing remote support for Laptops / Desktops
- Knowledge of relevant applications and tools specific to Service Desk.
- Knowledge and hands on experience of installation and troubleshooting of Microsoft office Applications and software installations
- Experience Wireless connectivity, email and printing related requests
- Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions.
- Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365.
- Experience on configuring Mobile devices such as IOS, Android devices
- Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.
- Should be flexible to work in different shift timings and coordinate with different teams across geographies.
- Work from office must.
- Note: Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue .
Employment Type: Full Time, Permanent
Read full job description
What people at Infosys BPM are saying
What Infosys BPM employees are saying about work life
based on 10.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infosys BPM Benefits
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Soft Skill Training Job Training 
Cafeteria Health Insurance
Submitted by Employees
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Infosys BPM Bangalore / Bengaluru Office Locations
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Plot no 26, 3, 26/4, 26/6, Hosur Rd, Suryanagar Phase I, Electronic City, Bengaluru, Karnataka 560100, India
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Bengaluru Office
bharatiya center of information tecnology, Kannuru, Bengaluru, Karnataka 560064, India
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