Senior Associate Quality Consultant

Greetings from Infosys BPM Ltd.,

We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM.

Work Location: Chennai (work from office)

Education Qualification: Any full-time graduation

Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives

Job Description:

Purpose/Essence of the role:

Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma & LEAN.

Process Excellence culture building: -

• Deploy Process Improvement framework for the engagement(s)
• On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level

Improvement opportunity identification: -

• Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities
• Process, operations, business data analysis to identify improvement opportunities
• Validation of opportunities creation of the projects

Improvement projects implementation: -

• Mentor Process Improvement projects (YB, GB & BB) to enable the operations resources to implement the improvement through structured approach
• Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
• Co-ordinate with lead developer for automation opportunity identification and project execution
• Govern the process of validation and sign off of the project closures in the project management portal
• Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects

Branding: -

• Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.
• Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

Client Management: -

• Participate in client interactions to present the process improvement case studies.

Regards,

Infosys BPM Talent Acquisition Team