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6 Innvy.com Jobs
Tele Sales Executive
Innvy.com
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- A tele sales executive, also known as a telemarketer or inside sales representative, is a professional who sells products or services over the phone
- They work in call centers or contact centers and engage in outbound calls to reach potential customers, build relationships, and generate sales
- The responsibilities of a telesales executive typically include:Making Outbound Calls: Initiating outbound calls to prospective customers using a pre-defined list or database
- These calls may be cold calls (contacting leads who have no prior interaction with the company) or warm calls (following up with interested leads or existing customers)
- Product or Service Presentation: Presenting and explaining the features, benefits, and value proposition of the products or services being offered
- This involves effective communication skills to engage the customer, address their needs, and highlight the unique selling points of the offerings
- Handling Customer Inquiries: Responding to customer inquiries and providing information about the products or services
- This may involve addressing questions, clarifying doubts, and overcoming objections to persuade the customer to make a purchase
- Lead Qualification and Follow-Up: Assessing the potential of leads based on specific criteria or qualifications
- Telesales executives determine whether a lead is likely to convert into a sale and prioritize follow-up activities accordingly
- Sales Conversion and Closing Deals: Using persuasive selling techniques to convince potential customers to make a purchase
- Telesales executives negotiate prices, offer discounts or promotions, and guide customers through the purchasing process to close the sale
- Relationship Building: Building rapport and developing relationships with customers to enhance customer loyalty and encourage repeat business
- Telesales executives may maintain regular contact with customers, provide after-sales support, and explore opportunities for upselling or cross-selling
- Sales Reporting and Documentation: Maintaining accurate records of customer interactions, sales activities, and outcomes
- This includes updating customer details, recording sales transactions, and generating reports on sales performance and targets
- Product Knowledge and Training: Acquiring and maintaining a deep understanding of the products or services being sold
- Telesales executives need to be well-versed in product features, specifications, pricing, and frequently asked questions to effectively address customer inquiries
- Meeting Sales Targets: Working towards achieving individual and team sales targets set by the organization
- Telesales executives are often expected to meet specific sales quotas and Key Performance Indicators (KPIs) related to sales conversion, call volume, and revenue generation
- Effective communication skills, persuasive abilities, resilience, and persistence are crucial for success in a tele sales executive role
- Active listening, empathy, and adaptability to different customer personalities and situations are also important for building rapport and satisfying customer needs
Employment Type: Full Time, Permanent
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