Manager - IT Operations (5-6 yrs)

- IT Operations Management - Oversee daily IT operations including infrastructure, service desk, data center, and network management.

- Ensure high availability, performance, and security of all IT services and platforms.

- Implement and uphold ITIL best practices across incident, change, problem, and service management.

- Lead and mentor the IT operations team to achieve performance and service excellence.

- Monitor KPIs and drive continuous improvement in IT service delivery.

- Presales Support For Managed Services.

- Collaborate with Sales and Solution Architects to develop tailored Managed.

- Services offerings for prospective clients.

- Participate in client meetings to present operational capabilities, service models, and SLAs.

- Contribute to proposals, RFP responses, and technical documentation for managed services solutions.

- Provide technical insights and feasibility assessments for client requirements.

- Customer Infrastructure Transition.

- Lead the transition and onboarding of customer IT environments into our Managed Services framework.

- Define and execute transition plans including discovery, documentation, handover, and stabilization.

- Ensure adherence to industry standards, security practices, and regulatory requirements.

- Participate in IT budgeting, procurement, and capacity planning.

- Skills:IT operations, Service delivery management, IT infrastructure, ITIL, ITIL management and Team Management.