16 Involve Jobs

About the Job:

Please note: This is an onsite position in Pune (Kharadi)

Timings: 6:30 PM - 3:30 AM

Remote/Hybrid options are not available

Role & Responsibilities:

• Design and execute the overall community strategy aligned with company goals, brand tone, and customer lifecycle in individual capacity.
• Lead community growth initiatives across platforms (Slack, LinkedIn, Telegram, Discord, Reddit, etc.), ensuring sustained engagement
• Cultivate relationships with power users and advocates, creating ambassador and champion programs to scale organic influence
• Host and moderate virtual events, including AMAs, webinars, product launches, and community showcases
• Collaborate closely with marketing, product, and support to integrate community into customer onboarding, education, feedback loops, and content strategy
• Monitor and moderate discussions, ensuring a safe, respectful, and inclusive space across all channels
• Develop and report on community KPIs, such as engagement rate, retention, sentiment, and support deflection
• Turn user feedback into insights, proactively sharing them with product and leadership teams to influence roadmap and improve customer experience.

What you bring:

• 5+ years of proven experience in community management, social engagement, or customer marketingpreferably in B2B SaaS
• Demonstrated success in building and scaling communities from scratch or growing an early-stage user base
• Strong command of online community tools (e.g., Discourse, Slack, Discord, Telegram, Circle, Common Room) and CRM/marketing tools (e.g., HubSpot, Intercom, Notion)
• Excellent written and verbal communication skills, with the ability to tailor voice and tone to different audiences
• A user-first mindset with high empathy and the ability to build trust and advocacy
• Comfort with data, reporting, and community health metrics