Iris Software - Senior Program Manager (14-16 yrs)

About Company.

IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally.

Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries.

We leverage best-of-breed technologies andflexible engagement models to deliver value for our customers' businesses.

We are a high growth setup with 4000+ people based out of our offices in India, US and Canada.

We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers.

Over the years, more than 90% of our customers have chosen to engage with us for repeat business.

IRIS is a quality and security focused organization.

We have been appraised atLevel 5 of the CMMI Institute's Capability Maturity Model (CMMI- ) and have been certified to ISO 9001:2015.

Our Information Security Management framework is aligned and certified to ISO 27001:2013 and SOC2 Type II.

Job Specifications:

Years of Experience: 14+ yrs.

- Experienced in leading complex applications preferably in cloud environment.

- Experienced working with North American clients.

- Experienced in Java, Spring Boot, DB, REST, Microservices.

- Ability to understand solution design, work with the team and make recommendations.

- Should be able to work with Solution Architect, Product Owner and BA to clearly understand business ask.

- Experienced in Agile projects.

- Experienced in Banking / Financial sector.

- Strong Communication Skills.

Responsibilities:

- Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for Personal and Business banking client (account) with large cross-functional, globally distributed team (typically 80-100 people).

- Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).

- Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.

- Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.

- Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization.

- Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e.IRIS) and externally (customer organization and partners, if any).

- Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads.

- People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.

- Manages escalations and supports senior leads in managing critical risks and issues in projects.

- Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.

- Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS' services and solutions.

- Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.

- Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.

Leadership attributes:

- Strong written & verbal Communication.

- Good understanding of Technology landscape.

- Business Acumen & P&L understanding.

- Strong people & client engagement experience.